In October of 1999, John Furth was interviewed by Doug Strouse, the President of the CEO Club of Baltimore. No one knew at that time just how relevant the topic of business disruption would be in the months to come.

1 1/2 years later, disruption has become a way of life for most CEOs. The points discussed in this video – commitment, fostering cultures of rigor and accountability, etc. – have only gained in importance since then.